Privacy Policy Questions Answered
Yes. Open your account settings, select 'Data & Privacy', then tap 'Download My Data'. We'll compile your profile, transaction history, game records and contact details into a single file within five business days. The file is sent to your registered email address and encrypted for security.
Your active profile is marked inactive immediately. Payment records are kept for local regulatory compliance, typically five to seven years. Game history is deleted after twelve months unless required for dispute resolution. You can request full deletion by emailing support with your account ID and reason.
Payment details are encrypted before transmission and stored on secure, isolated servers. We never store full payment credentials on our lobby servers. Each transaction is verified by the payment processor before funds reach your account wallet. Deposit and withdrawal history is logged but never shared with third parties.
We send promotional updates only if you opt in during account setup or via settings. You can unsubscribe from marketing emails at any time by clicking the link in any email or adjusting your notification preferences in your account. Game play data is never used to build marketing profiles sold to outside parties.
Email our privacy team directly at support with your account ID and the specific concern. Response is guaranteed within 24 hours on weekdays. For formal complaints, include 'Privacy Request' in the subject line. We'll investigate and provide a written resolution with next steps outlined clearly.
Game providers receive only an anonymized player identifier so they can deliver your game state and payouts accurately. They don't see your name, contact details or payment method. Crash Games, Live Baccarat and other titles operate on our platform using encrypted data bridges that protect your identity end-to-end.
Active game records are retained for the life of your account for withdrawal verification and dispute resolution. After account closure, game history is anonymized and stored for twelve months to meet local audit requirements. You can request deletion of closed-account history by emailing support with your former account ID.
